Privacy Policy

Last updated: 05.03.2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. We are committed to complying with the EU GDPR, and the Data Protection Act 2018.

1. Data Controller

  • Company name: EURO SUPPLY sp. z o.o.

  • Company number: 0001224876

  • Company address: Dluga 32/1, 53-633 Wroclaw, Poland

  • Company mail: [email protected]

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following types of information:

a. Information you provide directly

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order details

  • Account login details (if applicable)

b. Information collected automatically

  • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking data

  • Pages viewed and site navigation

c. Payment information

We do not store full payment card details. Payments are processed securely by third-party providers (Stripe, PayPal, etc.).

3. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Provide customer support

  • Improve website functionality

  • Send transactional emails

  • Detect and prevent fraud

  • Comply with legal obligations

Marketing emails are only sent with your explicit consent.

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity — to process your order, manage your account, and fulfil the contract governed by our Terms & Conditions

  • Legitimate interest — to improve our services, prevent fraud, and enhance user experience

  • Legal obligation — to comply with tax, accounting, and other regulatory requirements

  • Consent — for marketing communications (newsletters) and non-essential cookies.

5. How Long We Keep Your Data

We retain personal data only as long as necessary for:

  • Order fulfilment

  • Legal and accounting purposes

  • Customer service

You may request deletion earlier (unless legally restricted).

6. Sharing Your Information

We may share data with:

  • Payment processors

  • Delivery companies

  • IT and hosting providers

  • Analytics providers

  • Legal authorities when required

We do not sell personal data.

All third parties follow GDPR compliance.

7. International Data Transfers

If data is processed outside the UK/EU, we ensure adequate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Approved transfer mechanisms

8. Your Rights (EU GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Port your data

  • You also have the right to lodge a complaint with a supervisory authority

To exercise any right, contact us at [email protected].

9. Cookies

Please see our separate Cookie Policy for full details.

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.