Delivery & Payment

Last updated: 05.03.2026

This policy outlines the accepted payment methods, required prepayment terms, shipping regions, and estimated delivery timelines for all orders placed through our website. By placing an order, you agree to the conditions detailed below.

1. Payment Methods

To ensure secure and transparent transactions, we operate exclusively via bank transfers.

  • SEPA Bank Transfer Only: We accept payments via SEPA (Single Euro Payments Area) transfer.
  • 100% Prepayment: All orders must be paid in full before processing and dispatch.
  • Currency: All transactions are processed in EUR (Euro) unless stated otherwise on your invoice.

How to Pay:

  1. Upon placing an order, you will receive an invoice with our bank details via email.
  2. Please transfer the total amount to the provided IBAN.
  3. Important: Include your Invoice number in the payment reference field to avoid delays.
  4. Your order will be confirmed and processed once the funds have cleared in our account (usually 1–3 business days).

2. Payment Restrictions

Please note the following strictly enforced limitations:

  • ❌ No Cash Payments: We do not accept cash on delivery or cash in person.
  • ❌ No Card Payments: Credit cards, debit cards, and consumer wallets (Apple Pay, Google Pay) are not accepted.

3. Delivery Policy

We partner directly with reliable suppliers to deliver products to your doorstep.

  • Delivery Timeline: The estimated delivery time is up to 30 days from the date of payment receipt.
  • Logistics: Shipping is handled directly by our suppliers/manufacturers to ensure the safety and quality of the goods.

4. Shipping Destinations

We ship to most countries within Geographic Europe, including:

  • European Union (EU): All member states.
  • Non-EU Countries: United Kingdom, Switzerland, Norway, Iceland, Balkans, etc.

Excluded Regions: We currently do not ship to the following countries:

  • Russia
  • Belarus
  • Ukraine

6. Issues with Delivery?

If you have not received your order within 30 days of payment confirmation, please contact our support team immediately at [email protected], and we will investigate the status with the carrier.